2021 Communications statistics in the workplace

In today’s fast-paced business environment, effective communication is more important than ever. With the rise of remote work and digital communication tools, it’s crucial for companies to stay informed about the latest communication trends and statistics. In this article, we will take a look at the most recent statistics on workplace communication in 2021.

Communication Methods

According to a survey conducted by Buffer, email is still the most popular method of communication in the workplace, with 92% of respondents reporting that they use it daily. However, instant messaging and team collaboration tools are becoming increasingly popular, with 68% and 62% of respondents reporting daily use, respectively.

Remote Work and Communication

The COVID-19 pandemic has led to a significant increase in remote work. A study by Buffer found that 69% of respondents are now working remotely at least part of the time, compared to just 11% before the pandemic. This shift has led to an increase in the use of digital communication tools, with video conferencing and messaging apps seeing a significant increase in usage.

Communication Challenges

Despite the many benefits of digital communication, it also comes with its own set of challenges. A survey by Buffer found that the most common communication challenges in the workplace include:

  • Difficulty in scheduling meetings and coordinating schedules
  • Difficulty in maintaining clear and consistent communication
  • Difficulty in building and maintaining relationships with colleagues

The Importance of Communication Training

Given the challenges and complexities of today’s communication landscape, it’s more important than ever for companies to invest in communication training. A survey by Buffer found that just 38% of respondents received communication training in the past year. However, those who did receive training reported higher levels of job satisfaction and lower levels of stress.


Effective communication is essential for any business to succeed in today’s fast-paced, digital environment. By staying informed about the latest communication trends and statistics, companies can ensure that they are best equipped to meet the needs of their employees and customers. Furthermore, investing in communication training can help companies overcome the challenges and complexities of digital communication, resulting in higher levels of job satisfaction and lower levels of stress for employees.

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